Last Updated: October 9, 2026
At The Snap Service (operated by The Snap Legacy), we are committed to delivering exceptional professional wedding photography, videography, and creative media services. Because photography services involve reserved dates, specialized crew allocations, and bespoke customized deliverables (e.g. customized wedding albums, photo edits, and film mastering), our refund and cancellation terms are outlined clearly below.
1. Booking Advance & Date Reservation
When booking a photography or videography package with The Snap Service:
- A deposit (advance retainer) of 30% to 50% is required at the time of booking to secure and block our crew and equipment exclusively for your event date.
- Once an event date is confirmed, we turn away other potential bookings for that specific date and crew.
- The remaining balance is due prior to the start of the event or on the day of the shoot as specified in your booking agreement.
2. Cancellation by the Client & Refund Eligibility
We understand that unexpected circumstances and emergencies may require clients to cancel an event. Our cancellation refund tiers are structured as follows:
- 30 Days or More Prior to Event: If you notify us in writing at least 30 calendar days before the scheduled event date, your deposit will be refunded in full, minus a 10% administrative processing fee.
- 15 to 29 Days Prior to Event: If cancellation occurs between 15 and 29 calendar days before the event, 50% of your deposit will be refunded, or 100% of the deposit may be converted into a store credit voucher valid for 12 months for any future shoot.
- Less than 14 Days Prior to Event: Because crew, equipment, and schedules are firmly committed, deposits are non-refundable for cancellations made less than 14 days before the event date.
3. Date Rescheduling Policy
If you need to change or postpone your event date:
- You may reschedule your booking to any available date within 6 months at no penalty or extra charge, provided we are notified at least 14 days in advance.
- Rescheduled dates are subject to team and equipment availability on the requested new date.
- In case of government-mandated hall closures, force majeure, or extreme weather conditions, dates may be rescheduled without penalty.
4. Post-Production Revisions & Quality Guarantee
We pride ourselves on artistic consistency and client satisfaction:
- Digital Photo Editing: We provide digital previews of edited photographs. Clients are entitled to up to 2 rounds of color and cropping feedback prior to final delivery.
- Video Edits & Highlight Films: A digital review copy is provided for highlight reels. Minor cut or pacing revisions requested within 10 days of delivery will be completed at no charge.
- Physical Albums & Prints: Custom-printed photo books and albums are inspected before dispatch. If an album arrives with manufacturing or printing defects (e.g. binding failure, printing miscoloration), we will reprint and replace the album free of charge if reported within 14 days of receipt.
5. Refund Processing Timeframe
Where a refund is approved under the terms above:
- Refunds are processed within 7 to 14 business days.
- Refunds will be issued using the same payment method originally used by the client (bank transfer, digital payment, or official studio voucher).
- A written confirmation and transaction receipt will be emailed to the client once the transfer has been completed.
6. Cancellations by The Snap Service
In the extremely unlikely event that The Snap Service cannot perform the contract due to severe illness, fire, or catastrophic event beyond reasonable control, we will promptly make every effort to provide an equivalent professional substitute team. If an acceptable substitute cannot be arranged, 100% of all payments received (including the full deposit) will be immediately refunded.
7. How to Request a Refund or Cancellation
To submit a cancellation, refund, or date-rescheduling request, please contact us with your booking reference or client name:
Our Commitment: We value your trust and strive to handle every wedding and event with the utmost care, transparency, and fairness. Please don't hesitate to reach out if you have any questions regarding your booking terms.
